Professional Summary:
- Web Technical Support Specialist; with over 5 years’ experience providing technical
support to clients and staff.
- On a daily bases assisted in different CMS platforms for project deadlines and ticket
request.
- Expert in finishing multiple projects with tight deadlines and working proficiently
under pressure.
- Recognized for exceeding company project goals.
- Rapid learner and highly organized while completing daily client/company request.
Professional Experience:
Binghamton Slag Roofing
Web Administrator
Binghamton, NY, 8/2014-present
- Managed and developed website using WordPress.
- Daily communication with owners on content changes and page creations.
- Researched roofing articles and products to post helpful blogs for users.
- Making sure all correspondence from our online forms is being answered in a proper time frame.
High Point Scientific
Contract-E-Commerce Product Specialist
Montague Township, NJ, 10/2013-present
- Used Magento for product updates for new site.
- Fixed styling issues for new site because of database transfer problems.
- Searched manufacturer websites for missing product content and images.
- Used Skype and email for contacting Content Manager on project updates.
Vana Technologies
Technical Support Level 1
New Hartford, NY, 3/2012-1/2013
- Was in charge of content updating and page creation for casino websites.
- Daily communication with clients for content updating and page creation.
- Used Drupal, Extron, and Wordpress for content updates and page creation for clients.
- Used emailonacid.com for the testing of emails on different browsers.
Omega Institute
Web Coordinator
Rhinebeck, NY, 8/2011-11/2011
- Used InCopy and K4 to create faculty bios and workshops.
- Used Silverpop to create eblast.
- Used HTML files to create microsites and update old content.
- Participated in weekly meetings on how to promote workshops better and status
reports on upcoming emails and microsites.
Atomic Design
Web Developer: Intern
Rochester, NY, 8/2010- 11/2010
- Used an in house developed CMS that helped in the development of creating and
editing web sites.
- Used content documents which were used for the development of web sites.
- Used Photoshop to extract images from proofs and alter images provided by clients.
- Communicated with customers when site updates were completed.
Maine Endwell School District
ITS Summer Assistant
Endwell, NY, 6/2009- 8/2009
- Installed computers in classrooms and made sure they were cleaned and ready for use.
- Installed smartboards that replaced white boards in classrooms.
- Reimaged computers with an image for each school.
- Produced written updates on accomplishments.
MSCEI
Web Developer
Morrisville, NY, 1/2008-5/2010
- Helped in planning and supervising workshops.
- Guided newer members during projects.
- Produced written reports on the testing stages to insure bugs and design flaws were
fixed.
- Helped in entering products into client’s database when needed.
Lowe’s
Lumber Associate
Vestal, NY, 5/2006-7/2008
- Helped customers to order special ordered products.
- Assisted customers in loading and unloading large products.
- Sent in written reports on worksheet progress.
- Helped in setting up signs around the department.
Technical Knowledge:
- Windows 7
- Windows XP
- Windows 95/98
Applications
- Adobe Photoshop CS
- Adobe Photoshop CS2
- Adobe Suite CS3/CS4
- Drupal
- Ektron
- GIMP
- InCopy
- Macromedia Flash MX
- Macromedia Dreamweaver MX
- Macromedia Dreamweaver 8
- Magento
- MS Office
- MS SQL Server 2005/2008
- MS Visual Studio 2008/2010
- PHP Designer 2007
- PSPAD
- WordPress
Programming Languages
- HTML
- XHTML
- HTML5
- PHP
- MySQL
- SQL
- CSS
- XML
- JQuery
- JavaScript